Cable companies are the worst. Where I lived in Central Ohio, it was Time Warner, and then bought out by Spectrum. They were always great to me. When I called to get my cable connected the lady told me about about how the government was providing a grant for home broadband (This was in the midst of Covid) and she told me to be sure I applied. I did and and was accepted.. That $30-$45 I mentioned I guess was a little misleading, as it would have been even more than that, but that's what I was paying. When I called to cancel the lady asked about where I was moving and if we could just transfer service. I mentioned I was moving out of state and she told me to check and see if I could get that grant transferred, because apparently some people were able to. I wasn't, but it was still nice of her to point it out, even though she wasn't keeping me as a customer.
I totally feel your pain though. These mooks at Xfinity charged me a $10 equipment set up fee... When I took home and set my equipment up myself. I called and complained hoping to get it back and I was told that if I had had a technician come out and do it, it would have cost even more and I should consider myself lucky.