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What's with Paizo Publishing?????
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<blockquote data-quote="Scion of Vyshaan" data-source="post: 918203" data-attributes="member: 12120"><p>Relating this to another thread:</p><p></p><p>Which would be more effective: a polite letter from a suscriber saying that they intend to cancel their subscription due to a dissatisfaction with customer service (particularly internet support), or a complaint on EN World. Almost all companies have a customer service department, and these departments do actually read letters and e-mails. They will usually note trends, and answer paying customers back. If you don't believe me, try it sometime next time your toaster breaks or someone leaves the pickles on your hamburger at McDonalds. If you write the company, 9 times out of 10 you will hear back, and usually recieve some free stuff (coupons, replacements, etc. If you really want to get some value, try writing a major airline). Companies that don't do these basic things are not long for the business world.</p><p></p><p>On a different note: thank you for expressing your dissatisfaction with the product. You have informed me about a flaw in the magazine, and I can now make a more informed decision.</p><p></p><p>Edit: Oops, I took to long to write my post, and missed Erik's response. It appears that you have a very good explanation, and I apologize for not investigating the product further.</p></blockquote><p></p>
[QUOTE="Scion of Vyshaan, post: 918203, member: 12120"] Relating this to another thread: Which would be more effective: a polite letter from a suscriber saying that they intend to cancel their subscription due to a dissatisfaction with customer service (particularly internet support), or a complaint on EN World. Almost all companies have a customer service department, and these departments do actually read letters and e-mails. They will usually note trends, and answer paying customers back. If you don't believe me, try it sometime next time your toaster breaks or someone leaves the pickles on your hamburger at McDonalds. If you write the company, 9 times out of 10 you will hear back, and usually recieve some free stuff (coupons, replacements, etc. If you really want to get some value, try writing a major airline). Companies that don't do these basic things are not long for the business world. On a different note: thank you for expressing your dissatisfaction with the product. You have informed me about a flaw in the magazine, and I can now make a more informed decision. Edit: Oops, I took to long to write my post, and missed Erik's response. It appears that you have a very good explanation, and I apologize for not investigating the product further. [/QUOTE]
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