I think they've been incredibly arrogant throughout this entire process.
Killing Dungeon and Dragon
Announcing grandiose plans for an online initiative then utterly failing to deliver
Running a marketing campaign that denigrated the existing version of D&D, then releasing a version that fixed a bunch of problems by introducing just as many new ones.
Announcing a timetable for a licensing scheme that had the effect of preventing third party companies from preparing for the situation that eventually evolved, by keeping them on a string. I will never know whether this was intentional or not, but I am less inclined to give WoTC the benefit of the doubt with each passing day.
Adopting a release strategy for D&D that deliberately holds back core parts of the rules for later books to force us to buy more supplements. A 'give less, get more' strategy.
Laying off Johnathan Tweet !! What does it say about WoTC management when they think it's a good idea to let go the best game designer on earth?
Ken