Mark Chance
Boingy! Boingy!
One thing that never fails to impress me is responsive customer service.
On 4/29, I emailed Paizo Publishing about getting my hands on a back issue of Polyhedron magazine. Yesterday, I received an email giving me several different payment and delivery options for the back issue. One of the options was to have a Paizo rep call me at home at the time of choosing to get my relevant credit card, address, et cetera information.
Wonder of wonders! About 7 p.m. last night, I received that phone call. The transaction was handled pleasantly, in an almost conversational manner. Now, somewhat less than 48 hours after my initial query, the deal is done, and I'll be receiving my back issue.
My only regret is that I did not think to jot down the names of the good people who answered my initial email and called me last night. I like giving credit directly where credit is due.
Good job, Paizo Publishing!
On 4/29, I emailed Paizo Publishing about getting my hands on a back issue of Polyhedron magazine. Yesterday, I received an email giving me several different payment and delivery options for the back issue. One of the options was to have a Paizo rep call me at home at the time of choosing to get my relevant credit card, address, et cetera information.
Wonder of wonders! About 7 p.m. last night, I received that phone call. The transaction was handled pleasantly, in an almost conversational manner. Now, somewhat less than 48 hours after my initial query, the deal is done, and I'll be receiving my back issue.
My only regret is that I did not think to jot down the names of the good people who answered my initial email and called me last night. I like giving credit directly where credit is due.
Good job, Paizo Publishing!
