I am currently trying to collect players for a PF2E campaign and have run into the problem where some potential players are balking because -- since I run games primarily on Fantasy Grounds -- PF2E does not enjoy the same automation support on that platform as 5E. This problem has happened with other games I have pitched, too (which is why I put this thread in General). Basically, because so many people play 5E, there are a lot of people honing the game's usability on FGU (and I presume other VTTs). That improves the VTT experience enough to create a barrier for entry for other games, even if they also have official support (examples include Pathfinder and Savage Worlds).
Note that I am talking about effort put in by the community, modders and such, not necessarily the companies themselves. I had a player, for example, who is otherwise all in to try PF2E refuse to do so on FGU because there is "no Rob Twohy" level of support. Don't get me wrong, that developer's automation for 5E is magical. But it bugs me that it has become necessary for so many players.
Note that I am talking about effort put in by the community, modders and such, not necessarily the companies themselves. I had a player, for example, who is otherwise all in to try PF2E refuse to do so on FGU because there is "no Rob Twohy" level of support. Don't get me wrong, that developer's automation for 5E is magical. But it bugs me that it has become necessary for so many players.