I have recently started DM-ing and our group had an argument on the following. I would appreciate your input on this.
My players constantly want to use their passive skill scores instead of rolling for skill checks. This has been mostly an "issue" for perception checks.
For example when they try to listen at a door whether there are any enemies on the other side they they always argue (at least when they roll low) how come they hear less when they are actively listening than when they don't try to listen at all (passive)...
To be honest their argument actually makes sense...
On the other hand, as per PHB "When you’re not actively using a skill, you’re assumed to be taking 10 for any opposed checks using that skill. " (Passive Checks), which is definitely not the case when they are actively listening at the door.
However, the PHB also says "When you’re not in a rush, not being threatened or distracted (when you’re outside an encounter), and when you’re dealing with a mundane task, you can choose to take 10." (Take 10 rule).
So basically I should always let them take 10 (outside combat)?? This can have a serious negative effect on the excitement of skill checks in my opinion...
How do you handle issue above in your games?
My players constantly want to use their passive skill scores instead of rolling for skill checks. This has been mostly an "issue" for perception checks.
For example when they try to listen at a door whether there are any enemies on the other side they they always argue (at least when they roll low) how come they hear less when they are actively listening than when they don't try to listen at all (passive)...
To be honest their argument actually makes sense...

On the other hand, as per PHB "When you’re not actively using a skill, you’re assumed to be taking 10 for any opposed checks using that skill. " (Passive Checks), which is definitely not the case when they are actively listening at the door.
However, the PHB also says "When you’re not in a rush, not being threatened or distracted (when you’re outside an encounter), and when you’re dealing with a mundane task, you can choose to take 10." (Take 10 rule).
So basically I should always let them take 10 (outside combat)?? This can have a serious negative effect on the excitement of skill checks in my opinion...
How do you handle issue above in your games?