D&D General D&D Player's Handbook PayPal Orders Suffer Processing Issues

According to forum comments on D&D Beyond, it appears that many customers who pre-ordered the 2024 Player's Handbook using PayPal are receiving emails which say that their payments failed to go through.

LaTia Jacquise, the D&D community manager, has asked those affected to file support tickets so that WotC can look into and rectify the issue.

The book's release is on September 17th. For those who pre-ordered the three core rulebooks, it appears that only the Player's Handbook is affected at this stage. Those who pre-ordered the digital and physical bundle were charged for--and received--their digital books previously; the physical portion of the order was charged separately, and it seems that this portion is the one that is failing.

Hey all! (Again, big font for visibility.)

I come with an update on these PHB pre-order cancellations. There were two potential reasons for these cancellations, and we are working to resolve the issues quickly.

The first reason was a tech issue that caused some orders to fail payment processing when shipping started which caused the order to automatically cancel. On September 11th, customers in this category were notified via email that we will attempt to re-process their order after 24 hours with the opportunity to opt-out by contacting customer service.

The second reason was due to payment failure of the original payment method used for the pre-order when shipping started which caused the order to automatically cancel. This payment failure could include things like insufficient funds or an expired card. In this case, customers will be notified today with instructions on how they can re-order the PHB book using an updated payment method.

We’re sorry for any inconvenience but wanted to keep everyone informed as we quickly work to resolve the pre-orders.

- LaTia Jacquise, D&D community manager​

​

 

[Mithic1]

Tons of DnD fans’ 2024 Players Handbook orders just got canceled

Customers who preordered the new Dungeons and Dragons Player's Handbook are suddenly seeing their orders canceled, with no clear explanation.

www.wargamer.com

WOTC can't fulfill its basic orders even, they are canceling with no resolution for users. No acknowledgement that the error is still happening, nor solutions beyond submitting a ticket and waiting to see if they figure out how to correctly charge things.

 

[pukunui]

Hmm. That sucks! I hope they resolve it soon and people are able to get their orders fulfilled without having to pay extra or whatever. I'd be incredibly annoyed if it had happened to me. However, I chose to get the digital versions only as I had initially wanted to get the FLGS-only alternate hardcovers. However, I have since decided to wait for the errata'd slipcase bundle that WotC will undoubtedly put out in time for Christmas 2025.

 

[Cordwainer Fish]

youhadonejob.png

 

[GMMichael]

Thanks for your "preorder" money...

 

[Cordwainer Fish]

Thanks for your "preorder" money...

More like:

 

[Dire Bare]

Tons of DnD fans’ 2024 Players Handbook orders just got canceled

Customers who preordered the new Dungeons and Dragons Player's Handbook are suddenly seeing their orders canceled, with no clear explanation.

www.wargamer.com

WOTC can't fulfill its basic orders even, they are canceling with no resolution for users. No acknowledgement that the error is still happening, nor solutions beyond submitting a ticket and waiting to see if they figure out how to correctly charge things.

So there is a problem with PHB preorders through D&D Beyond . . . WotC is becoming aware and starting to deal with it, but hasn't resolved it immediately . . .

Yeah, huge nothing burger here. Moving on.

 

[Mistwell]

Welcome, user with one post (this one).

 

[coyote6]

They aren't canceling paid-for orders. They charged for the digital DDB bundle when you ordered, but not the three hardcopy books, instead intending to charge for the individual books as they're released. My understanding is that, because of how the transactions were structured, the PayPal authorization for the charges expired in the meantime, so when they try to charge, PayPal rejected the charge, which then led to that book from the order being canceled - and not charged.

The first problem is that if I reorder from DDB, I don't get the bundle discount.

The second (and third) problems are that this seems likely to happen again with the DMG and MM when they're ready to ship.

 

[Demetrios1453]

They aren't canceling paid-for orders. They charged for the digital DDB bundle when you ordered, but not the three hardcopy books, instead intending to charge for the individual books as they're released. My understanding is that, because of how the transactions were structured, the PayPal authorization for the charges expired in the meantime, so when they try to charge, PayPal rejected the charge, which then led to that book from the order being canceled - and not charged.

The first problem is that if I reorder from DDB, I don't get the bundle discount.

The second (and third) problems are that this seems likely to happen again with the DMG and MM when they're ready to ship.

I'd imagine that they'd get the issue fixed or at least patched up by that point. They'll be looking for a solution ASAP for the PHB, after all.