We hope that you, your family, and your friends continue to be in good health.
Our five fulfilment warehouses (USA, UK, AUS, EU, CAN) are all back and operating normally after the holiday break. The Covid-19 situation continues to cause some delays to postage times, but if you want to check the status of your order, you can always drop Dustin a line: dustin@chaosium.com. And remember, while you're waiting for your physical shipment from Chaosium.com, you have the PDF already to read, play, and enjoy.
Please note that due to Brexit-related disruptions, our UK warehouse cannot currently ship orders to customers outside the UK, and UK customers cannot order from our EU warehouse. We will advise when this situation changes.
While the Malleus Monstrorum slipcase set is due to go on sale from our Canada warehouse by the end of month, we wish we had better news for our UK customers. Unfortunately, because of Brexit-related disruptions, the pallet we sent to our UK warehouse never made it across the Channel. Our shipping agent was forced to send our shipment back to Poland. Regretfully, they informed us that their warehouse in Calais was already overflowing with other delayed shipments, and that they had nowhere to store ours. We are actively looking at other options to help our UK customers, and appreciate your patience.
We appreciate people buying direct. It helps the company in these trying times.
On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.
— Rick Meints, president Chaosium Inc.
Our five fulfilment warehouses (USA, UK, AUS, EU, CAN) are all back and operating normally after the holiday break. The Covid-19 situation continues to cause some delays to postage times, but if you want to check the status of your order, you can always drop Dustin a line: dustin@chaosium.com. And remember, while you're waiting for your physical shipment from Chaosium.com, you have the PDF already to read, play, and enjoy.
Please note that due to Brexit-related disruptions, our UK warehouse cannot currently ship orders to customers outside the UK, and UK customers cannot order from our EU warehouse. We will advise when this situation changes.
While the Malleus Monstrorum slipcase set is due to go on sale from our Canada warehouse by the end of month, we wish we had better news for our UK customers. Unfortunately, because of Brexit-related disruptions, the pallet we sent to our UK warehouse never made it across the Channel. Our shipping agent was forced to send our shipment back to Poland. Regretfully, they informed us that their warehouse in Calais was already overflowing with other delayed shipments, and that they had nowhere to store ours. We are actively looking at other options to help our UK customers, and appreciate your patience.
We appreciate people buying direct. It helps the company in these trying times.
On behalf of the whole Chaosium team, wishing everyone all the best until the Stars are Right again.
— Rick Meints, president Chaosium Inc.
