There's really only two explanations that I can think of:
1) They don't "feel like" moving to the new distributors. (It's not hard to do).
2) The new distributors have done credit checks on them, and don't want them as clients (which they would only do if their credit rating is disastrous)...
Mine (I'm the owner) is doing fine - everything is a lot more work, needlessly - but we're trucking along as we have done for 32 years. I've got six employees, and I'm not struggling to pay them.
I tend to say this, when asked how things are: "My relationship with my customers is good - they're...
Wait, when did I say that it does? (Checks back)
Huh. Strange how I said that it does and then went on to explain how it doesn't. Sometimes I just don't seem to type what I'm saying in my head.
The worst part of it is there's no way to predict it. WotC can't warn you about it, because they don't know anything about it. It's quite literally dependent on if a single person at the border agency flags it or not, which they do seemingly on a whim. Someone else's shipment from WotC in the...
@Henadic Theologian is speaking from direct experience of being charged an extra, unexpected fee, when receiving product directly from WotC.
However, it's actually the "fault" of the shipping companies (combined with the Canadian border agency) and has very little, AFAICT, to do with WotC or...
Sure, but author pretty much goes on to say something along the lines of "Is it... this? No. Probably not." So I feel confident that even the author of that piece doesn't believe what they speculated.
I think you're right, but that's not what he meant by "successful marketing". The overall marketing worked out, like you say, but it was full of unintended SNAFUs.
Not really any terrible ones compared to their track record, though! The worst was probably the late Eberron book, and they did...
I've said it before and I'll say it again: I like announcements as much as (if not more than) the next guy, but it's a practice that is bad for business.
We need the product to physically drop while people are still excited about it and still talking about it. That properly works out to two or...